Healthcare

Mass messaging for healthcare teams

Appointment reminders, emergency notifications, and staff communication — built with HIPAA compliance in mind.

67%
Fewer no-shows
98%
Message open rate
<3s
Average delivery time
24/7
Platform availability
Appointment reminders

Cut no-shows with reminders that get read

Automated, two-way text reminders let patients confirm, reschedule, or cancel in a tap — so your schedule stays full and your front desk stays focused on care.

  • Sync with your EHR / practice management system
  • Smart send windows respect each patient's timezone
  • Patients confirm or reschedule with a one-word reply
RF

Riverside Family Clinic

Appointment reminder

Delivered
Hi Maria, this is a reminder for your appointment with Dr. Lee tomorrow at 9:15 AM. Reply C to confirm or R to reschedule.
9:02 AM
C
9:04 AM
You're confirmed! See you tomorrow. 👋
9:04 AM
Use cases

Healthcare communication, solved

Appointment Reminders

Reduce no-shows by up to 30% with automated appointment reminders. Send SMS or voice reminders at customizable intervals before appointments.

  • Automated scheduling integration
  • Multiple reminder intervals
  • Easy rescheduling links
  • Confirmation tracking

Emergency Notifications

Reach your entire staff or patient population in seconds during emergencies. Critical alerts with delivery confirmation.

  • Instant mass notifications
  • Delivery confirmations
  • Escalation workflows
  • Multi-channel delivery

Staff Communication

Coordinate shifts, send urgent updates, and keep your medical staff informed. Perfect for shift changes and urgent staffing needs.

  • Shift change notifications
  • Urgent staffing requests
  • Team coordination
  • On-call schedules

HIPAA Compliance

Our platform is built with healthcare compliance in mind. Secure messaging with audit trails and access controls.

  • Secure data handling
  • Audit trail logging
  • Access controls
  • BAA available

HIPAA compliance ready

Protecting patient information is non-negotiable. MSG MVP is designed around healthcare compliance requirements — secure data handling, granular access controls, and full audit logging. Business Associate Agreements (BAA) are available for enterprise customers.

Request BAA information

Ready to improve patient communication?

See how MSG MVP helps your healthcare organization reduce no-shows and improve patient engagement.